Terms of Sale

1. About These Terms

These Terms of Sale apply to purchases of paid digital tools and enquiry-led resources from Prestige Commercial Consulting Limited, a company registered in England and Wales (Company No. 17059746), with its registered office at 124-128 City Road, London, EC1V 2NX ("PCC", "we", "us").

These terms apply in addition to our Terms of Use. By placing an order you confirm that you have read, understood, and agree to be bound by both documents. If you do not agree, do not place an order.

Where enquiry-led resources, quote-based consultancy, tailored documents, organisational licences, or bespoke learning work are agreed separately, those services will be governed by the relevant proposal, quotation, statement of work, licence terms, or engagement letter. Yearly e-learning subscriptions and learner access are provided through the separate PCC Learning Platform at https://learn.prestigecommercialconsulting.co.uk/ and may be subject to additional platform or subscription terms. Where you are purchasing as a consumer, nothing in these terms excludes or limits any statutory rights you may have.

2. Products and Services

The PCC website offers versioned downloadable digital products and may also display products in development or resources available through an enquiry-led route. These are practical working resources intended to support procurement, supplier assurance, onboarding, evaluation, award-stage documentation, contract management, and procurement oversight.

Digital products available for purchase are those described on the relevant product page at the time the order is placed. The product description shown at that time, including the stated contents, format, version, licence and any identified limitations, forms part of the purchase information.

Products labelled as in development or register-interest items cannot be ordered until an active checkout or written quotation is provided. For enquiry-led supply, the product description, included files, version, licence, price and VAT treatment will be confirmed in writing. Quote-based work remains separate from instant-checkout digital products.

3. Orders and Acceptance

An order for an instant-checkout downloadable digital product is placed when you complete the website checkout process. Payment confirmation and successful fulfilment create a product- and version-specific entitlement to the relevant download.

We reserve the right to decline or cancel an order where required for security, payment, product availability, or compliance reasons. If payment has been taken and we decline the order, we will refund the payment in full within 5 business days.

For enquiry-led resources and other quote-based work, a contract is formed only when both parties have confirmed the scope, fees, payment method, and timeline in writing. No enquiry-led resource supply or quote-based work will commence until written confirmation has been exchanged.

4. Pricing and Payment

For instant-checkout downloadable digital products, the price is shown on the website at the point of purchase. Unless a product page states otherwise, the displayed product price includes VAT. The checkout summary should be reviewed before payment.

Payment for an instant-checkout downloadable digital product is required in full at the time of purchase. Payment is processed securely by our payment provider. PCC does not store card details.

For enquiry-led resources, quote-based consultancy, tailored documentation, licences, or bespoke learning work, we will first arrange an initial discussion to understand the requirement, then provide a quotation. Payment terms and payment method will be set out in the relevant proposal, quotation, engagement letter, invoice, or statement of work. Payment may be made by purchase order, card payment, invoice, or another agreed method where appropriate. Unless otherwise agreed, invoices are payable within 30 days of the invoice date. We reserve the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to amend pricing at any time. Price changes will not affect orders already placed and confirmed.

5. Licences and Permitted Use

After payment confirmation or written agreement for supply, we grant a non-exclusive, non-transferable licence for use by one licence-holder organisation. The licence covers internal professional or business use within the purchasing legal entity; ownership of the product and its intellectual property is not transferred.

Authorised employees involved in that work may create controlled internal working copies and adapt those copies for the permitted internal purpose. You may not resell, redistribute, publish, sublicense, share publicly or with unrelated organisations, remove PCC ownership notices from an unmodified master, or use the materials as a template library supplied to multiple external clients without our prior written consent.

Consultant, multi-client, tailored or other extended rights require a separate written licence. The permitted organisations, users and use will be set out in those written terms.

6. Delivery

Instant-checkout downloadable digital products are fulfilled through the website after payment confirmation. After checkout, the buyer is returned to a secure purchase page where a short-lived download link for the purchased product can be generated.

The purchase includes the product version advertised at checkout. The entitlement remains linked to that product and version. Minor corrections, future updates, replacement editions or later feature releases are not included unless stated on the product page or agreed separately in writing.

Enquiry-led resources are supplied in line with the quotation or written terms agreed for that resource. Learning access remains separate from the downloadable tools area and is provided through the PCC Learning Platform at https://learn.prestigecommercialconsulting.co.uk/. Yearly learning subscriptions are not fulfilled through the downloadable tools checkout or secure download flow. Delivery timelines for quote-based work will be set out in the agreed statement of work, proposal, or engagement letter.

7. Cancellations and Refunds

If you are purchasing as a consumer, any statutory cancellation, refund, or other consumer rights available to you will continue to apply. Business purchasers do not have statutory consumer cancellation rights.

Downloadable digital tools: Before opening checkout, buyers are asked to review these Terms of Sale and the refunds information. Once a digital tool has been accessed or downloaded, refunds may be limited unless required by law or where we agree otherwise. If you experience a technical issue preventing access, please contact us at support@prestigecommercialconsulting.co.uk within 5 business days of purchase and we will work to resolve the issue or provide a replacement link where appropriate.

Learning access and quote-based work: Cancellation and refund terms for yearly learning subscriptions, learner access, organisational licences, bespoke consultancy, and tailored documents will depend on the access provided, work completed, subscription period, and any specific written terms agreed with you.

We reserve the right to offer a goodwill refund or credit at our sole discretion in exceptional circumstances.

8. Intellectual Property

All intellectual property in our products, including downloadable tools, wording, templates, reference materials, designs, and underlying methodologies, remains the property of Prestige Commercial Consulting Limited at all times. Purchase grants a licence to use the relevant product; it does not transfer ownership of the content.

For quote-based work where we produce deliverables tailored specifically to your organisation, ownership and permitted use will be addressed in the relevant proposal, statement of work, licence terms, or engagement letter. Our underlying methodologies, tools, and frameworks remain our property unless expressly agreed otherwise in writing.

9. Limitation of Liability

Our products and services are intended to support and inform procurement practice. They do not constitute legal advice and should not be relied upon as a substitute for independent legal or professional advice appropriate to your specific circumstances.

To the fullest extent permitted by law, our total liability to you in connection with any order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you for the relevant product or service giving rise to the claim.

We exclude all liability for indirect, consequential, or economic loss, including loss of profit, loss of contract, loss of anticipated savings, or reputational damage, howsoever arising.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

10. Confidentiality

Where we are engaged on bespoke consultancy work, we treat all information provided to us about your organisation, procurement activities, and commercial arrangements as confidential. We will not disclose such information to any third party without your prior written consent, except where required by law or regulation.

We may reference the fact that we have worked with your organisation as a client (without disclosing any confidential details) unless you request otherwise in writing at the time of engagement.

11. Governing Law

These Terms of Sale and any dispute arising from a purchase are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms of Sale from time to time. Any changes will be published on this page with an updated revision date. Changes will not affect orders already placed and confirmed prior to the revision date.

For any questions about these terms, please contact us at requests@prestigecommercialconsulting.co.uk.