Terms of Sale

1. About These Terms

These Terms of Sale govern each paid digital-product purchase. They take precedence over the Terms of Use for that purchase. Sales are available only to customers with a United Kingdom contact/delivery address collected before payment; nothing is posted and the address is used for UK eligibility and payment records.

These Terms of Sale apply to purchases of paid digital tools and enquiry-led resources from Prestige Commercial Consulting Limited, a company registered in England and Wales (Company No. 17059746), with its registered office at 124-128 City Road, London, EC1V 2NX ("PCC", "we", "us").

This product is intended for professional and organisational use. If you are an individual buying wholly or mainly outside your trade, business, craft or profession, you may be a consumer and your statutory consumer rights apply.

These terms apply in addition to our Terms of Use. By placing an order you confirm that you have read, understood, and agree to be bound by both documents. If you do not agree, do not place an order.

Where enquiry-led resources, quote-based consultancy, tailored documents, organisational licences, or bespoke learning work are agreed separately, those services will be governed by the relevant proposal, quotation, statement of work, licence terms, or engagement letter. Yearly e-learning subscriptions and learner access are provided through the separate PCC Learning Platform at https://learn.prestigecommercialconsulting.co.uk/ and may be subject to additional platform or subscription terms. Where you are purchasing as a consumer, nothing in these terms excludes or limits any statutory rights you may have.

2. Products and Services

The PCC website offers versioned downloadable digital products and may also display products in development or resources available through an enquiry-led route. These are practical working resources intended to support procurement, supplier assurance, onboarding, evaluation, award-stage documentation, contract management, and procurement oversight.

Digital products available for purchase are those described on the relevant product page at the time the order is placed. The product description shown at that time, including the stated contents, format, version, licence and any identified limitations, forms part of the purchase information.

Products labelled as in development or register-interest items cannot be ordered until an active checkout or written quotation is provided. For enquiry-led supply, the product description, included files, version, licence, price and VAT treatment will be confirmed in writing. Quote-based work remains separate from instant-checkout digital products.

3. Orders and Acceptance

An order for an instant-checkout downloadable digital product is placed when you complete the website checkout process. The contract is formed when Stripe confirms payment and PCC records the paid entitlement. Supply begins when the customer uses the prepared download link and PCC starts sending the ZIP; the first authorised delivery is recorded as a download event. Payment confirmation and successful fulfilment create a product- and version-specific entitlement to the relevant download.

We reserve the right to decline or cancel an order where required for security, payment, product availability, or compliance reasons. If payment has been taken and we decline the order, we will refund the payment without undue delay through the applicable payment process. This does not affect any statutory rights.

For enquiry-led resources and other quote-based work, a contract is formed only when both parties have confirmed the scope, fees, payment method, and timeline in writing. No enquiry-led resource supply or quote-based work will commence until written confirmation has been exchanged.

4. Pricing and Payment

For instant-checkout downloadable digital products, the total price and applicable tax treatment are shown at the point of purchase. PCC charges no VAT on this purchase where the checkout states that treatment. The checkout summary should be reviewed before payment.

Payment for an instant-checkout downloadable digital product is required in full at the time of purchase. Payment is processed securely by our payment provider. PCC does not store card details.

For enquiry-led resources, quote-based consultancy, tailored documentation, licences, or bespoke learning work, we will first arrange an initial discussion to understand the requirement, then provide a quotation. Payment terms and payment method will be set out in the relevant proposal, quotation, engagement letter, invoice, or statement of work. Payment may be made by purchase order, card payment, invoice, or another agreed method where appropriate. Unless otherwise agreed, invoices are payable within 30 days of the invoice date. We reserve the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to amend pricing at any time. Price changes will not affect orders already placed and confirmed.

5. Licences and Permitted Use

The Licence Holder is either the purchasing organisation, where a buyer confirms authority to buy for that organisation, or an individual consumer purchaser. An organisation may make controlled internal professional copies for its own work; an individual consumer may make personal, non-commercial copies. Neither may resell, redistribute, sublicense, publicly share, or share with unrelated organisations.

After payment confirmation or written agreement for supply, we grant a non-exclusive, non-transferable licence for the purchased version. The Licence Holder is the purchasing organisation for an authorised business purchase and may use it internally, or the individual consumer for personal, non-commercial use. Ownership of the product and its intellectual property is not transferred. Where a supplied package licence is inconsistent with this consumer route, these Terms of Sale prevail.

Authorised employees involved in that work may create controlled internal working copies and adapt those copies for the permitted internal purpose. You may not resell, redistribute, publish, sublicense, share publicly or with unrelated organisations, remove PCC ownership notices from an unmodified master, or use the materials as a template library supplied to multiple external clients without our prior written consent.

Consultant, multi-client, tailored or other extended rights require a separate written licence. The permitted organisations, users and use will be set out in those written terms.

6. Delivery

Instant-checkout downloadable digital products are fulfilled through the website after payment confirmation. After checkout, the buyer is returned to a secure purchase page where a short-lived download link for the purchased product can be generated.

The purchase includes the product version advertised at checkout. The entitlement remains linked to that product and version. Minor corrections, future updates, replacement editions or later feature releases are not included unless stated on the product page or agreed separately in writing.

Enquiry-led resources are supplied in line with the quotation or written terms agreed for that resource. Learning access remains separate from the downloadable tools area and is provided through the PCC Learning Platform at https://learn.prestigecommercialconsulting.co.uk/. Yearly learning subscriptions are not fulfilled through the downloadable tools checkout or secure download flow. Delivery timelines for quote-based work will be set out in the agreed statement of work, proposal, or engagement letter.

7. Cancellations and Refunds

For a valid consumer cancellation before supply begins, PCC will reimburse payments without undue delay and no later than 14 days after receiving notice, by the same payment method unless agreed otherwise and without a fee. A consumer who expressly requests early supply and acknowledges loss of cancellation loses that cancellation right once supply begins; statutory digital-content remedies remain unaffected.

If you are purchasing as a consumer, any statutory cancellation, refund, or other consumer rights available to you will continue to apply. Business purchasers do not have statutory consumer cancellation rights.

Downloadable digital tools: Before opening checkout, buyers are asked to review these Terms of Sale, the Terms of Use and the refunds information, and to give a separate early-supply consent. The cancellation wording and model form are on the Refunds and Cancellation page. If you experience a technical issue or need support, contact support@prestigecommercialconsulting.co.uk; this contact route is not a deadline for statutory rights.

Learning access and quote-based work: Cancellation and refund terms for yearly learning subscriptions, learner access, organisational licences, bespoke consultancy, and tailored documents will depend on the access provided, work completed, subscription period, and any specific written terms agreed with you.

We reserve the right to offer a goodwill refund or credit at our sole discretion in exceptional circumstances.

8. Intellectual Property

All intellectual property in our products, including downloadable tools, wording, templates, reference materials, designs, and underlying methodologies, remains the property of Prestige Commercial Consulting Limited at all times. Purchase grants a licence to use the relevant product; it does not transfer ownership of the content.

For quote-based work where we produce deliverables tailored specifically to your organisation, ownership and permitted use will be addressed in the relevant proposal, statement of work, licence terms, or engagement letter. Our underlying methodologies, tools, and frameworks remain our property unless expressly agreed otherwise in writing.

9. Limitation of Liability

Our products and services are intended to support and inform procurement practice. They do not constitute legal advice and should not be relied upon as a substitute for independent legal or professional advice appropriate to your specific circumstances.

The liability cap and exclusions in this section apply only if you buy wholly or mainly for purposes relating to your trade, business, craft or profession. They do not apply to a consumer. Nothing in these terms excludes or restricts a consumer's rights or remedies under the Consumer Rights Act 2015.

For a business purchase only, our total liability in connection with an order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid for the relevant product or service. Subject to applicable law, indirect, consequential or economic loss may be excluded for business purchases only.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

10. Confidentiality

Where we are engaged on bespoke consultancy work, we treat all information provided to us about your organisation, procurement activities, and commercial arrangements as confidential. We will not disclose such information to any third party without your prior written consent, except where required by law or regulation.

We may reference the fact that we have worked with your organisation as a client (without disclosing any confidential details) unless you request otherwise in writing at the time of engagement.

11. Governing Law

These terms are governed by the law of England and Wales. If you are a consumer, this does not deprive you of mandatory protections or any right to bring proceedings in another court available to you under applicable law. In all other cases, the courts of England and Wales have exclusive jurisdiction.

12. Changes to These Terms

A later edition or feature upgrade is not included unless expressly stated. This does not limit any repair, replacement, price reduction, refund or other statutory remedy that applies to non-conforming digital content.

We may update these Terms of Sale from time to time. Any changes will be published on this page with an updated revision date. Changes will not affect orders already placed and confirmed prior to the revision date.

For any questions about these terms, please contact us at requests@prestigecommercialconsulting.co.uk.