Refunds and Cancellation
This page explains how refunds, cancellations, and access issues are handled for PCC paid digital products, enquiry-led resources, separate PCC Learning Platform access, and separately quoted work.
1. Scope
This page applies to paid digital products bought through the PCC website, enquiry-led resources, learning access arranged through the separate PCC Learning Platform, and quote-based work agreed separately with PCC. It should be read alongside the Terms of Sale and any written terms agreed for learning access, enquiry-led resources, or bespoke work.
2. Downloadable digital products
An instant-checkout downloadable product is made available after payment confirmation. Before opening checkout, buyers are asked to review the Terms of Sale, Terms of Use and this refunds information, and to give a separate early-supply consent. The product is a versioned ZIP containing the stated XLSX, DOCX, PDF and other listed files; ZIP extraction and compatible software or a PDF reader are required. For this exact r23 release, all 30 DOCX and 10 XLSX files were opened in Microsoft Word and Excel 16.0 build 20228, saved as isolated copies and reopened; Word PDFs were generated, and Excel preserved sheet and formula counts with zero displayed formula-error values. This does not verify every Office version, configuration or feature; applications and versions may differ.
If you are a consumer, you normally have 14 days after the day the contract is entered into to cancel without giving a reason. To exercise that right before it is lost, email support@prestigecommercialconsulting.co.uk before the period expires with your order reference and a clear statement that you wish to cancel. You may use the model cancellation form below, but do not have to. If you expressly request and consent to supply beginning before the end of that period, and acknowledge that you will lose the right to cancel, the cancellation right ends once supply begins. This is separate from your statutory remedies if the digital content is not of satisfactory quality, fit for purpose, as described or otherwise conforming to the contract.
For a valid consumer cancellation received before supply begins, PCC will reimburse all payments received without undue delay and no later than 14 days after the notice of cancellation. Reimbursement will use the same means of payment used for the initial transaction unless the consumer expressly agrees otherwise, and no fee will be charged for reimbursement.
If a technical issue prevents access to a paid download, contact support with your order reference and a clear summary. PCC will review the issue and, where appropriate, restore access to the purchased product and version, provide a replacement link, or agree another reasonable resolution. This contact route is not a deadline for statutory rights.
3. Learning access
Learning access is handled separately from downloadable tools. Refunds or cancellations for yearly learning subscriptions, learner access, or bespoke learning arrangements may depend on the subscription period, whether access has been activated, whether course materials have been accessed, and any written terms agreed for the learning service.
4. Enquiry-led and quote-based work
Enquiry-led resources, bespoke consultancy, tailored documentation, organisational licences, and custom learning work are not bought through the standard website checkout. Cancellation terms for this work will be set out in the relevant quotation, proposal, statement of work, licence terms, or engagement letter.
5. Consumer and statutory rights
Nothing on this page limits any rights that cannot lawfully be excluded under applicable consumer, contract, or digital content law.
6. Model cancellation form
Complete and return this form only if you wish to cancel before the applicable cancellation right has been lost.
To: Prestige Commercial Consulting Limited, 124-128 City Road, London, EC1V 2NX; support@prestigecommercialconsulting.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following digital content: [insert product and order reference].
Ordered on [date]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.
7. How to request support
To raise a refund, cancellation, or access issue, email support@prestigecommercialconsulting.co.uk with your order details, the product or access concerned, and a clear summary of the issue. PCC aims to acknowledge a complaint within 5 working days and provide a final response within 20 working days, or explain any delay. These service targets are practical, non-statutory targets and do not limit statutory rights.